Last Updated: 24/07/2025
Welcome to Rexus Nexus! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site.
1. General Information
1.1. These terms and conditions apply to all users of this website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
1.2. By using our site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
1.3. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
2. Online Store Terms
2.1. By placing an order through our website, you are offering to purchase a product, which is subject to availability and acceptance by us.
2.2. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
2.3. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice.
3. Products and Services
3.1. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
3.2. We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any color will be accurate.
3.3. We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction.
4. Payment and Billing
4.1. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
4.2. Payment must be made in full at the time of purchase. We accept payments via several platforms that operate under a safe environment.
4.3. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
5. Shipping and Delivery
5.1. Shipping costs and delivery times are calculated based on the delivery address and selected shipping method. We are not responsible for delays caused by the shipping carrier or customs clearance. Any charges derived from customs at the time the goods reach your country’s border are the customer’s responsibility.
5.2. Ownership of the products will pass to you when we receive full payment, including all applicable delivery charges. The product will be your responsibility from the time we deliver the product to the address you provided.
6. Returns and Refunds
6.1. In line with EU regulations, you have the right to return the product to us within 14 days of receipt.
6.2. To be eligible for a return, your item must be unused and in the same condition that you received it, including in the original packaging. We will offer you an exchange or a refund provided that these criteria are met. Otherwise, we will not offer an exchange or refund. It is the customer’s responsibility to ensure that the returned parcel reaches us. We recommend that you obtain proof of posting when making a return.
7. Intellectual Property
7.1. All content on this site, including but not limited to text, graphics, logos, images, and software, is the property of Rexus Nexus or its content suppliers and is protected by international copyright laws.
7.2. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
8. Limitation of Liability
8.1. In no event shall Rexus Nexus, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.
9. Governing Law
9.1. These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with EU legislation and the laws of Spain.
10. Contact Information
10.1. Questions about the Terms and Conditions should be sent to us at [info@rexusnexus.com].
11. Personal Data Collection and Privacy Policy
11.1. Data Controller
11.1.1. The data controller responsible for your personal data is Rexus Nexus, with registered address in Spain. You can contact us regarding data protection issues at info@rexusnexus.com.
11.2. Data We Collect
11.2.1. We collect and process the following categories of personal data:
- Identity Data: Including but not limited to your name, surname, username or similar identifier.
- Contact Data: Including your billing address, delivery address, email address, and telephone numbers.
- Financial Data: Including payment card details, bank account information, and transaction history.
- Technical Data: Including your IP address, browser type and version, time zone setting, and location, as well as other technology on the devices you use to access this website.
- Profile Data: Including your purchases, orders, feedback, and survey responses.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
11.3. How We Use Your Data
11.3.1. We use your personal data for the following purposes:
- To process and deliver your orders, including managing payments, fees, and charges, and to collect and recover money owed to us.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy, and to ask you to leave a review or take a survey.
- To enable you to participate in promotions, competitions, and surveys.
- To administer and protect our business and this website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
- To make suggestions and recommendations to you about goods or services that may be of interest to you.
11.4. Legal Basis for Processing
11.4.1. We rely on the following legal bases to process your personal data:
- Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Consent: Where you have given your consent to the processing of your personal data for one or more specific purposes.
- Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, provided those interests do not override your fundamental rights and freedoms.
11.5. Data Sharing and Disclosure
11.5.1. We do not sell your personal data to third parties. However, we may share your data with the following categories of recipients:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulatory authorities and law enforcement agencies where required by law.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
11.6. International Data Transfers
11.6.1. Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). When such transfers occur, we ensure they are protected by the following safeguards:
- Adequacy decision: We may transfer your personal data to countries that the European Commission has deemed to provide an adequate level of protection for personal data.
- Standard contractual clauses: We use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
11.7. Data Retention
11.7.1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods depend on the type of data and the purpose for which it was collected.
11.8. Your Rights
11.8.1. Under the GDPR, you have the following rights regarding your personal data:
- Right to access: You can request access to your personal data and receive a copy.
- Right to rectification: You can request correction of any inaccurate or incomplete personal data we hold about you.
- Right to erasure: You can request the deletion of your personal data where there is no good reason for us continuing to process it.
- Right to restrict processing: You can request that we restrict the processing of your personal data in certain circumstances.
- Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller.
- Right to object: You can object to the processing of your personal data where we are relying on a legitimate interest or direct marketing purposes.
11.8.2. To exercise any of these rights, please contact us at [info@rexusnexus.com].
11.9. Cookies
11.9.1. We use cookies and similar tracking technologies to enhance your experience on our website.
11.10. Complaints
11.10.1. If you have any concerns about our use of your personal data, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or any other competent supervisory authority.
12 – Problems
Please contact us immediately if you encounter any issues with your order, including delays in delivery, defective items, or damaged goods. We are committed to resolving any problems and will arrange for refunds or replacements as needed. For lost items, we will conduct an investigation, which may involve coordinating with Correos to determine the order’s location. Bypassing us and initiating a bank dispute without prior communication is a violation of these terms and conditions and is unnecessary. Customers who file fraudulent bank disputes may be banned. To report any issues, simply reply to the order confirmation email or use the contact form.